FAQS

Rent is due on the 1st of the month and considered late after 11:59PM on the 5th of the month. If rent is late, the late fee is 10% of your total monthly rent or outstanding balance due, whichever is less.

You can pay your rent through the Tenant Web Access using your checking account, credit card or debit card. We also accept checks and money orders. We do NOT accept cash. Checks must be made payable to Dobrin Property Management with your name printed and signed, address and what the payment is for.

If your rental payment has not been accepted by 11:59PM on the 5th, there will be an additional late fee owed of 10% of the entire rent amount. On the 6th (or business day after the 5th) we will send formal notice as required by law and pursue collection activities outlined under VRLTA.

Please put all service requests in through the Tenant Web Access.

Fire, plumbing/ roof leak, and smell of Gas. Heat: If it is above 50 degrees outside, it is NOT an emergency. A/C: If the system is below 80 degrees, it is NOT an emergency.

Yes, on a case by case basis. Pets must be approved by management before they enter the premises. With a veterinary note, Dobrin Property Management does not have any breed restrictions.

Yes, please make sure the system equipment is installed carefully without creating any large holes or major damage to the property. Once the security system is installed please provide Dobrin Property Management with a code to the system so we can enter the property as needed without setting off any alarms.

Paint can be purchased from the Sherwin Williams on Cary St. ***When you paint you are taking the risk of Dobrin Property Management having to paint again if it is not done to our satisfaction.*** We use the following paint: Bedrooms, Hallways, and Living Room/Common Area: Property Solutions Sherwin Williams # 7064 Kitchen, Laundry Room, and Bathrooms: Property Solutions Sherwin Williams # 7064 Doors, Trim, and Baseboards: Property Solutions Semi-Gloss – White

Please review our Move Out Procedures below. The paint used in the home is listed above; if you choose to paint, please be extremely careful and ensure the paint matches precisely. If it does not match or is not done correctly, we may have to repaint, which could be a higher cost to you, and none of us want that. If you are ever in doubt, please get in touch with our office at (804) 257-9893. MOVE-OUT INSTRUCTIONS: 1. Cancel Utilities. Cable TV and Internet Water, Sewer, Trash Collection: City of Richmond, DPU 804-646-4646 Electric: Dominion Energy 1-866-366-4357 2. Clean the Premises. Follow instructions for each area of the house as specified in this document. Remember to clean both the interior and exterior of the property. 3. Remove all your Trash AND Treasures. Remove everything that does not belong to the landlord. 4. Return Keys. Return keys to Dobrin Property Management by 12:00 pm on your lease end date by placing your keys in an envelope with your name and forwarding address written on the exterior. Keys must be returned to the office, and can be placed in the secured lock box at the front of the building. 5. Final Inspection. You must be moved out by 12:00 pm on your lease end date. All tenants must be moved out and keys returned before the final inspection can take place. You do not need to be present for the final inspection, but if you would like to be, please call our office to see when it is formally scheduled. If you would like a few days to fix anything (extra cleaning or repairs) that the landlord is dissatisfied with, please schedule the PRE-inspection 5-7 days prior to lease end. 6. Forward your Mail. This is very important, please ensure you complete this step. Notify the Postal Service at moversguide.usps.com(https://moversguide.usps.com/mgo/) 7. Report Damages. When returning your keys, please include a note of anything that is damaged, not in working order, or anything that you’ve noticed from living there that we may have missed during an inspection. This is extremely helpful in ensuring we keep our properties up to our standards. CLEANING INSTRUCTIONS: Entire Unit: • Clean all windows • Vacuum/sweep AND mop/Swiffer all hardwood floors (get the sticky stuff up) • Wipe down all light switches and doors, removing finger smudges and scuffs • Wipe down all heating radiators • Wipe down/dust all baseboards, window sills, outlets, doors • Wipe down all A/C vents – remove dust from surrounding areas • Replace all burnt-out light bulbs • Close all windows • Put screens back on windows • Remove any cobwebs from the ceiling with a broom • Clean out any fireplaces • Remove all trash from premises • Clean all blinds Kitchen: • Everything from “Entire Unit” section • Scrub kitchen walls (especially near trash can) – be careful not to remove the paint • Wipe down all cabinets and drawers (inside and out) • Remove finger smudges from cabinets • Clean/dust above cabinets • Clean/dust top of fridge • Reinstall any removed smoke detectors that you removed, ensure working batteries • Remove all food/non-food from cabinets and fridge/freezer • Clean the fridge/freezer with cleaner and WARM water • Run the dishwasher empty in “sanitize” mode • Clean microwave • Clean the oven and range (may require “Easy-Off Oven Cleaner” spray) • Clean inside garbage disposal with special disposal cleaning agent. Remove any debris that might be causing noise (paperclips, coins, bone fragments, etc.) Dining Room: • Everything from “Entire Unit” section • Clean glass in hanging light fixture Bathrooms: • Everything from “Entire Unit” section • Clean mildew from shower tiles/grout/caulk. Please note this may take 2-3 cleanings if mildew is persistent. Try using a special mildew remover cleaner (ex. Tiles Mold and Mildew) or bleach • Scrub soap scum from tub walls • Clean sink • Clean mirror with glass cleaner • Clean/scrub toilet thoroughly • Unclog shower if water is draining slow • Clean all fixtures (sink may need “CLR” – a cleaning product to remove hard water & lime buildup) • Replace burnt out light bulbs • Clean cabinet shelves • Scrub tile floor with a brush and soap Bedrooms: • Everything from “Entire Unit” section • Thoroughly clean/wipe down the closets, closet shelves, and window sills Exterior: • Clean up the front yard of debris, weeds, and dead vegetation • Sweep front porch, and then spray it down with a garden hose • Clean up the backyard, deck, and stairs of trash, leaves, fallen branches, and debris IF YOU WOULD LIKE TO PAINT: Please note that if you choose to paint, you run the risk of incurring the costs of Dobrin repainting the unit if the painting is not completed to Dobrin’s satisfaction upon move out. If the paint does not match, please stop painting immediately. Bedrooms, Hallways, and Living Room/Common Area: Property Solutions: Interior Flat Sherwin Williams # 7064 Kitchen, Laundry Room, and Bathrooms: Property Solutions: Semi-Gloss Sherwin Williams # 7064 Doors, Trim, Baseboards: Property Solution: Semi-Gloss – White